In 2009, the department furthered the team integration of medical care. Many professionals set up a medical team, employing leadership, mutual assistance, condition monitoring and communication to achieve the purpose of active evaluation, coordination and integration, information sharing, and accurate information exchange, as well as assisting the patients and their families to participate in the discussion and decision-making of the disease so that the patients can obtain the most appropriate medical care quality.

 

The department currently admits over 500 persons per quarter, with high overall satisfaction of patients.

Providing complete medical care for patients requires the joint efforts of medical, nursing, medical skills, and administrative teams. The operating procedures of offering care need to be standardized so as to improve the management of medical operations and the quality of medical care. The hospital continuously promotes the standard operating procedures (SOPs) and divides the standard categories into three types: operating procedures, care standards, and technical standards, and its departments and units regularly examines the appropriateness and correctness of the contents, which are applied to the care process of clinical patients.

 

We have drawn up nearly 4,000 standard operating procedures (SOPs) with comprehensive informationization, which provides the basis for the staff to perform their work.

We have established a hospital-based patient safety notification system since 2003 and drew up the incentive measures for voluntary notification of patient safety in 2004.

 

The department's patient safety promotion team convenes a monthly meeting on patient safety-related events. According to the patient safety work objectives set by the Joint Commission International (JCI) and the Department of Health, the department developed an implementation strategy to carry out patient safety operations.

 

The departments have special schemes for patient safety indicators due to medical nature, such as avoiding drug errors; implementing nosocomial infection control; eliminate operative site errors, patient errors, and operative procedure errors; avoiding patient identification errors; prevent patients from falling.

We regularly conduct outpatient service satisfaction surveys, emergency satisfaction surveys, hospitalization satisfaction surveys, and employee satisfaction surveys, and track the improvement of each unit to improve customer satisfaction. The external customer satisfaction survey is conducted twice a year, while the employee satisfaction survey once a year.

Since 1998 when the department pushed the suggestion system, more than 7,000 effective suggestions have been proposed. At the early stage of the establishment, it submitted written suggestions. In 2001, it changed to intranet electronic form to reduce paper printing and respond to energy saving and carbon reduction, and shorten the delivery time of written data.